Frequently asked questions to help you buy a voucher, a gift box or an item - MAISON PROUST
Are gift boxes sent immediately after purchase?
Your Maison Proust gift box is sent immediately after purchase in digital format, and you receive a gift pouch version at your home. The beneficiary can then book their dates directly with the MAISON PROUST establishment.
Is it possible to come to your establishment to purchase a gift box?
You can purchase our gift boxes directly on our e-commerce website or give them to a loved one for a unique experience at the heart of the Belle Époque. Our gift boxes are available in digital version or in a gift pouch, with customization according to your wishes for an unforgettable moment at MAISON PROUST.
Can the gift check be sent directly to the beneficiary without showing the amount?
You can have the gift check delivered directly to the recipient without them seeing the amount. To do this, select the 'Hide the amount' option when placing your order at MAISON PROUST.
How do I choose the delivery method for the box (email, mail, in-store pickup)?
You can choose to send your gift box by email, by mail, or pick it up in person when placing your order. The box is available in digital version or as a gift pouch, depending on your preference, at our establishment MAISON PROUST.
Can I buy multiple gift boxes online for different people?
You can certainly purchase multiple gift boxes online for different recipients. Each box will be personalized according to your wishes and sent directly to the lucky beneficiary, who can then book their dates at the MAISON PROUST establishment.
How do I create a group fund and invite people?
To create a kitty and offer a Maison Proust gift box, select the dedicated option during your purchase. You can then invite participants via email or link sharing, and customize your box as you wish. The beneficiary will be able to book their dates at the Maison Proust establishment.
How can I choose the amount for a gift card?
The amount of the gift check is freely chosen from the options offered by MAISON PROUST. You can select the amount that fits your budget and the experience you wish to offer.
How can I log in to my account?
To access your account on our website, use the email address and password associated with your account. If you have forgotten your password, use the reset option available on the login page. At MAISON PROUST.
How can I empty my cart?
To empty your cart on our site, go to the top right of the page and click on the cart icon, then on the 'Empty Cart' button at MAISON PROUST.
Can I purchase multiple gift vouchers at the same time?
You can certainly purchase multiple MAISON PROUST gift boxes at the same time. They will all be included in your order and you can give them to your loved ones to introduce them to the refined universe of MAISON PROUST.
How do I remove a gift box from my cart?
To remove a box from your cart, click on the delete icon next to the concerned item. You can also empty your entire cart using the dedicated option on our MAISON PROUST website.
How do I purchase or give a gift box?
To offer a gift box from MAISON PROUST, choose your gift box, add it to your cart, and personalize it with a message before finalizing your order. You will immediately receive a digital gift box and a pocket version at your home, allowing the recipient to book their dates directly with the establishment.
Can we give a gift certificate and let the recipient choose the experience?
Absolutely, our Maison Proust gift vouchers allow the recipient to freely choose the experience they wish to enjoy, among our various wellness offers, stays or gourmet moments.
Can I modify or cancel my order?
Modifications or cancellations of your gift box order depend on the terms and conditions specified at the time of purchase. At MAISON PROUST, you enjoy a unique sensory experience inspired by the Belle Époque, with customizable boxes to offer a moment of luxury and serenity.
Is the gift box customer service reachable by email?
You can send us an email for any questions regarding your gift box. We commit to responding within 48 business hours, for personalized support in your MAISON PROUST experience.
Is the gift box customer service reachable by phone?
The customer service of MAISON PROUST is reachable by phone from Monday to Friday, 9 AM to 6 PM.
Can I check the status of my gift box online?
You can track the status of your gift box online in your personal space, accessible with the credentials received at the time of purchase. Fully enjoy your experience at MAISON PROUST.
Is there an online chat available for questions about gift boxes?
The online chat of MAISON PROUST is available to answer your questions about gift boxes. The chat's opening hours are displayed on the contact page.
Is there a dedicated customer service for gift boxes?
MAISON PROUST provides you with a dedicated customer service to answer all your questions about your gift box. You will find detailed information about the services offered directly on our website.
Is there a dedicated FAQ for gift boxes?
You have received a Maison Proust gift box and want to know more about how to use it? This FAQ will guide you to fully enjoy your wellness or gourmet experience at our MAISON PROUST establishment.
Is spa access included in my gift box?
Access to the spa depends on the gift box you have received. Some boxes include a privatization of the Water Lounge or a signature massage, while others offer a night in a Deluxe room or a gourmet moment. Check the details of your box to know the services included in your MAISON PROUST experience.
Does the recipient of a gift box have access to the same services as other customers?
The recipient of a MAISON PROUST gift box benefits from the same services as other customers, subject to the establishment's conditions.
Is the detail of the services included in my gift box specified?
The details of the services included in your gift box are specified in the information booklet that comes with it. You will find the descriptions of the offered experiences, such as the Signature Massage or access to the Water Lounge, as well as the conditions to fully enjoy them at MAISON PROUST.
Is parking included in my gift box?
Parking is not included in the MAISON PROUST gift boxes. Please check the reservation conditions to confirm the available options.
Is breakfast included in my gift box?
Breakfast is not systematically included in the Maison Proust gift boxes. The services included depend on the chosen box, such as the Instant Gourmand Gift Voucher which offers refined breakfasts in the plush atmosphere of the MAISON PROUST establishment's lounges.
Is special attention given to the recipient of a gift box?
At MAISON PROUST, the recipient of a gift box is welcomed into a soft and enveloping atmosphere, inspired by the Belle Époque, for a unique sensory experience. Each box is an invitation to a timeless journey, with carefully selected products and moments of well-being at the La Mer spa. Fully enjoy this parenthesis of discreet luxury in our establishment MAISON PROUST.
Is a welcome drink included in my gift box?
Your gift box at MAISON PROUST includes a welcome drink in the plush atmosphere of our lounges, inspired by the art of living of the Belle Époque. Enjoy this gourmet interlude to start your experience at our MAISON PROUST establishment.
Should we bring towels to the Spa?
The towels are provided by the Maison Proust spa during your wellness session. Therefore, you don't need to bring any.
Can I purchase multiple gift boxes for my company's employees and customize them?
You can absolutely purchase multiple MAISON PROUST gift boxes for your employees and customize them according to your wishes, with options tailored to each recipient. The MAISON PROUST gift boxes offer a unique sensory experience, inspired by the literary and artistic spirit of Marcel Proust, for a moment of contemplation and romance to give on any occasion.
Is it possible to purchase multiple gift boxes for my clients and send them directly in digital or paper format?
You can purchase multiple gift boxes for your clients and send them directly in digital or paper format. The boxes are customizable and available for immediate dispatch, either in digital format or as a gift pouch delivered to your home, with MAISON PROUST.
Do you offer preferential rates for bulk purchases?
Decreasing rates are available for large quantity purchases at MAISON PROUST.
Do you offer an advantageous and personalized solution for works councils (CSE)?
We offer custom solutions for employee committees, with preferential rates and customization options. Exclusive gift sets inspired by the literary and artistic spirit of Marcel Proust, to offer a unique sensory experience at our establishment MAISON PROUST.
How do I correct an incorrect email address for a gift box?
Updating an incorrect email address on a gift box is possible according to the conditions of your purchase, by providing your order number and the new details. MAISON PROUST's conditions apply.
How can I leave a review for my gift box?
To share your experience, you can leave a review by logging into your customer account. At MAISON PROUST, your feedback helps us continuously improve our offerings.
How can I contact the store?
For any questions regarding your gift boxes, you can consult our website or send us a message via our online form. The boxes are customizable and can be sent immediately in digital format or as a gift pouch to your home. Recipients can book their dates directly with the establishment MAISON PROUST.
Is there a dress code for the gift box?
To fully enjoy your gift box, elegant and comfortable attire is recommended at MAISON PROUST. The spa and common areas promote a refined atmosphere, inspired by the Belle Époque.
From what age can I get a treatment?
At MAISON PROUST, our treatments are available starting from 18 years old. Our wellness rituals, such as our Signature Massage or our MAISON PROUST Ritual, are designed to offer a moment of absolute serenity in our Water Salon, inspired by the splendor of the Orient and the imaginary travels dear to the Belle Époque. Enjoy this unique experience at our MAISON PROUST establishment.
Is it absolutely necessary to make a reservation?
To fully enjoy your gift box, it is necessary to book in advance according to the availability at Maison Proust. Beneficiaries can choose their dates directly with the Maison Proust establishment.
How can one access the hotel from the airport?
To access the MAISON PROUST hotel from the airport, you can choose to take a taxi or use public transportation. The hotel is located in the heart of the Marais district in Paris and is easily accessible by metro or bus. MAISON PROUST.
Is the establishment accessible to people with reduced mobility?
Accessibility for people with reduced mobility is ensured at MAISON PROUST, located in the heart of the Marais district in Paris. The establishment offers adapted facilities to guarantee the comfort of all visitors. Enjoy a refined experience in an inspiring setting from the Belle Époque at our MAISON PROUST establishment.
Are pets allowed in the establishment?
MAISON PROUST accommodates pets under specific conditions. To fully enjoy your stay with your pet, we advise you to check the terms directly with the MAISON PROUST establishment.
Where can I find the menus?
The menus of the gift boxes are available on the detailed page of each experience offered by MAISON PROUST. You will find all the details about the included services, such as refined breakfasts, signature massages, or nights in Deluxe rooms, inspired by the Belle Époque.
What are the hours of operation?
MAISON PROUST's hours vary depending on the service and the day. You can enjoy your gift box during the establishment's opening hours, inspired by the elegance of the Belle Époque.
Is there parking available near the establishment?
The availability of parking near the MAISON PROUST establishment depends on local options. We invite you to check the practical information when booking your stay.
What are the delivery methods for gift boxes/vouchers?
The MAISON PROUST gift boxes are sent by email in digital format upon purchase and can also be delivered to your home in the form of a gift pouch.
Is postal delivery offered?
We offer postal delivery of our gift boxes for MAISON PROUST. You can choose between immediate digital delivery or a gift pouch version to your home.
In addition to gift boxes, is it possible to order or have items delivered?
We offer only experience gift boxes at MAISON PROUST, inspired by the literary and artistic spirit of Marcel Proust. These boxes include gourmet moments, stays, and wellness treatments at our 5-star hotel & Spa La Mer in the heart of Le Marais.
Is the gift box available in physical format?
You can choose between a digital gift box or a physical format to offer a unique experience to your loved ones. The physical version will be sent to your home, while the digital version is available immediately. Enjoy the elegance and refinement of MAISON PROUST.
Is the box presented in a neat packaging?
The MAISON PROUST gift boxes are presented in a carefully crafted and elegant packaging, reflecting the refinement of the establishment. You will receive an immediate digital version as well as a gift pouch at your home for an unforgettable MAISON PROUST gifting experience.
Is the gift box available in a digital format (e-gift box)?
You can offer a digital gift box for MAISON PROUST. It is sent by email, allowing immediate delivery to its recipient.
Can the gift box be sent directly to the recipient?
You can send the gift box directly to the recipient when placing your order. The box is sent in digital format immediately, and a gift pouch version can be delivered to your home. Take advantage of this option to offer an immersive experience in the refined universe of MAISON PROUST.
Do you deliver gift boxes internationally?
We deliver the MAISON PROUST gift boxes internationally. Shipping costs and delivery times vary depending on the destination. MAISON PROUST gift boxes can be sent digitally immediately or as a gift package to your home.
What are the delivery times for gift boxes by mail?
The MAISON PROUST gift boxes are shipped within 24 to 48 hours after the order. Home delivery takes 2 to 5 business days depending on the destination, while digital delivery is immediate. The gift envelope is sent by post within 48 hours.
Is it possible to schedule a delivery date?
You can choose the shipping date of your gift box during your order. The gift box is sent immediately in digital format, and you receive a gift pouch version at your home to give it at your own pace. Enjoy the immersive experience of Maison Proust.
Is express delivery available?
The delivery of your Maison Proust gift box is immediate in digital format. You can also receive a gift pouch version at your home, with standard delivery times. Enjoy the refined experience of Maison Proust.
How can I track my order?
To track your order, log in to your account on our website. There, you will find the details of your purchase and the necessary information to offer an exceptional moment to your loved ones at our establishment, MAISON PROUST.
Can I receive my gift box by email or mail?
You can receive your Maison Proust gift box by email or by mail. The box is sent immediately in digital format, and a gift pack version can be sent to your home.
What is the delivery time for my gift voucher if I choose postal delivery?
The delivery time for your gift voucher by mail is approximately 3 to 5 business days from the date of purchase. Your gift box will be shipped as a gift pouch to the address of your choice at MAISON PROUST.
If I cancel my reservation, is my gift box still valid?
In case of cancellation of your reservation at MAISON PROUST, your gift box remains valid. You can use it for a new reservation according to the establishment's conditions.
Can my gift box be extended if not used?
The extension of your Maison Proust gift box depends on the establishment's conditions and the availability of services at the time of booking. The gift boxes offer an immersive experience in the refined universe of the Belle Époque, with services such as signature massages or nights in Deluxe rooms. Enjoy this parenthesis of discreet luxury in our Maison Proust establishment.
Can my gift box be exchanged for another service?
The exchange of your gift box for another service depends on the availability and conditions of the MAISON PROUST establishment.
Can I cancel my reservation made with a gift box?
The cancellation of a reservation made with a Maison Proust gift box depends on the conditions specified at the time of purchase. Beneficiaries can book their dates with the establishment and enjoy their experience in a Belle Époque setting, in the heart of the Marais district in Paris.
Can I modify my reservation made with a gift box?
Modifying your reservation made with a gift box depends on the availability and conditions of the establishment. You can book your dates directly with Maison Proust.
Is there a cancellation period for gift box reservations?
The cancellation period for reservations made with a gift box depends on the conditions specified at the time of purchase. At MAISON PROUST, these conditions are designed to offer flexibility and peace of mind to our customers.
Is it possible to reschedule without fees with a gift box?
The date can be postponed according to the conditions specified at the time of purchase of your gift box, at our establishment MAISON PROUST.
Can I convert my gift box into a gift card?
Maison Proust gift boxes cannot be converted into gift certificates. You can use them to book a wellness experience, a stay, or a gourmet moment at our MAISON PROUST establishment.
Are there special offers for events (weddings, Valentine's Day, Christmas...)?
MAISON PROUST offers special gift boxes for particular occasions like Valentine's Day, Christmas, or weddings, inspired by the elegance of the Belle Époque. You can discover these exclusive offers directly on our website, with unique experiences like Deluxe room nights or wellness rituals in our Salon d'Eau.
Do you offer dedicated gift sets for groups, birthdays, or special occasions (bachelorette parties, stag parties)?
At MAISON PROUST, we offer gift sets tailored to various occasions, such as birthdays, bachelorette or bachelor parties, or gatherings with friends. Our gift sets, inspired by the literary and artistic spirit of Marcel Proust, provide a unique sensory experience in an elegant Belle Époque setting, to be enjoyed on all occasions MAISON PROUST.
Are the gift boxes offered official and guaranteed without intermediaries or commission?
The MAISON PROUST gift boxes are official and guaranteed without intermediaries. You thus benefit from the best rate and an authentic experience, directly from our Parisian establishment.
Are the services included in the gift boxes identical to those consumed on site?
The services offered in the MAISON PROUST gift boxes are identical to those offered on-site, with an immersive experience in the refined universe of the Belle Époque. Each box is designed to offer a moment of luxury and serenity, inspired by the elegance and comfort of our MAISON PROUST establishment.
Could I exchange a service for another at the time of booking (e.g., a massage instead of a facial treatment)?
The exchange of services depends on the availability and conditions of the MAISON PROUST establishment.
Is it possible to pay for a gift box by bank transfer?
Payment by bank transfer is possible for the purchase of a gift box from MAISON PROUST. You thus benefit from an advantageous rate and a secure payment directly with the institution.
Is online payment secure?
The online payment for your gift box is fully secure on our MAISON PROUST platform.
Is payment via group or shared payment possible?
Payment via group or shared funds is not possible at the moment. You can pay for your gift box by credit card, bank transfer, or PayPal when placing your order at MAISON PROUST.
Are your gift boxes exclusive creations, specifically designed by your establishment?
Our gift boxes are designed to offer a unique experience, inspired by the literary and artistic spirit of Marcel Proust. Each box invites you to a moment of discreet luxury, with carefully selected products and wellness moments at the La Mer spa, in our MAISON PROUST establishment.
Is it possible to pay in installments?
The pay-in-installments option is not available for the MAISON PROUST gift sets.
Is the payment deducted immediately upon ordering?
Your gift box payment is debited immediately upon ordering. You then receive your gift box in digital format, ready to be offered, at MAISON PROUST.
Can businesses pay via a specific payment method (administrative mandate, transfer...)?
Companies can pay by bank transfer or administrative mandate for a gift box from MAISON PROUST.
Are payments processed by a certified provider compliant with security standards (PCI DSS)?
At MAISON PROUST, all payments are secured by a certified provider compliant with PCI DSS standards, ensuring the protection of your banking data.
When purchasing a gift box, do I keep the history of my orders?
You can view your order history in your customer account on the MAISON PROUST website.
Do you offer payment via PayPal, Apple Pay, or Google Pay?
At MAISON PROUST, you can pay for your gift box by credit card, PayPal, Apple Pay, or Google Pay. The payment is secure, and you immediately receive your box in digital format.
Can I receive an invoice after my purchase?
An invoice will be automatically sent to your email after your purchase at MAISON PROUST. You can also find it in your customer account on our website.
Can I pay for my gift box with a credit card (Visa, Mastercard, Amex)?
You can pay for your gift box by Visa, Mastercard, or American Express credit card. The payment is secure and goes directly to the establishment MAISON PROUST.
Can a promotional code be used?
You can use a promotional code when purchasing a MAISON PROUST gift set. Check its validity and usage in the general terms and conditions of our establishment MAISON PROUST.
What payment methods are accepted for purchasing a gift box?
For the purchase of a gift box, you can pay by credit card, PayPal, or bank transfer, with secure payment directly to the establishment MAISON PROUST.
Do you accept vacation checks?
Vacation checks are accepted for the purchase of gift boxes at MAISON PROUST, according to the establishment's conditions.
Is it possible to add a personalized message to the gift box?
You can add a personalized message to your MAISON PROUST gift box during your order, which will be included with the gift box.
Can we add options to your gift box offers?
The MAISON PROUST gift boxes can be customized with additional options depending on availability and the specific conditions of each offer. You will find all the necessary details directly on the product pages of our website.
Do you offer premium packaging for gift boxes sent by mail?
To enhance your gift set, we offer premium packaging options when you place your order online. You will receive a digital version immediately and a gift pouch at your home to provide a refined experience in line with MAISON PROUST.
Can a gift box be customized for a special occasion (birthday, wedding...)?
You can customize your gift box with a message to mark a special occasion, such as a birthday or a wedding, at MAISON PROUST.
How do I request a refund for a gift box purchased online?
To request a refund for a Maison Proust gift set, check the purchase conditions and have your order number ready. Refunds are possible according to the terms specified at the time of purchase, at our MAISON PROUST establishment.
If a paper gift box is lost, can you issue a new one?
In case of loss of your paper gift box, we can send you a duplicate, subject to availability. This duplicate will be sent to your home, just like the initial gift pouch version. At MAISON PROUST, we strive to make your experience as pleasant as possible.
Can partially used gift boxes be refunded?
Partially used gift boxes are not refundable at MAISON PROUST.
Is it possible to exchange a gift box for another of equivalent or higher value?
It is perfectly possible to exchange a Maison Proust gift box for another of equal or greater value, according to the exchange conditions of the establishment. You can choose and customize your box according to your wishes, with the guarantee of getting the best rate directly from the Maison Proust establishment.
Does the right of withdrawal apply to the purchase of a gift box?
The MAISON PROUST gift boxes correspond to service provisions, for which the right of withdrawal does not apply. They are non-exchangeable and non-refundable.
Can I cancel a gift box that has already been sent by email or mail?
The cancellation of a gift box already sent by email or mail depends on the general terms and conditions of our establishment MAISON PROUST. You can book your dates directly with the establishment to enjoy your gift box.
What should I do if the received box is damaged or contains an error?
If the received gift box is damaged or contains an error, a photo of the box will be necessary to process your request quickly according to the conditions of the establishment MAISON PROUST.
Can I get a refund for a gift box if I change my mind after purchase?
The refund of a MAISON PROUST gift set depends on the general terms of sale applicable at the time of purchase. These terms are specified during the order and should be consulted to know the exact conditions.
What happens if the recipient couldn't use the gift box before its expiration date?
If the recipient was unable to use their gift box before the expiration date, it can no longer be used. To avoid any disappointment, the recipient can book their dates at the establishment as soon as they receive their MAISON PROUST gift box.
Is a voucher issued if the gift box is not used?
In case of non-use of the Maison Proust gift box, a credit may be issued according to the terms of use specified at the time of purchase. These terms should be checked at the time of booking, at our establishment MAISON PROUST.
How can I redeem the cashback?
To use your savings, you will receive a gift certificate that you can present during your reservation or visit to Maison Proust. This certificate is valid for one night in a Deluxe room, a gourmet moment, a signature massage, or a wellness ritual, depending on your choice. The savings can be used at our Maison Proust establishment.
What is the processing time for a refund after I make a request?
The refund deadlines for your MAISON PROUST gift box depend on the purchase conditions. You can benefit from a refund within 14 days from the date of purchase, provided that the box has not been used or activated.
I purchased a gift box/voucher, but I would like to cancel the purchase. Is this possible?
The MAISON PROUST gift boxes are neither exchangeable nor refundable once purchased. They offer a unique and customizable experience, bookable directly with the establishment.
Are there any dates excluded for gift boxes?
Yes, certain dates may be excluded for gift boxes depending on the availability at MAISON PROUST. To fully enjoy your experience, check the available dates when making your reservation at our establishment MAISON PROUST.
Is booking with a gift box subject to availability?
The reservation with a gift box at MAISON PROUST is subject to the availability of the establishment. To fully enjoy your experience, it is advisable to book your dates quickly.
I've lost my password to log into my account, what can I do?
To reset your password, click on the 'Forgot Password' link on the login page of your MAISON PROUST account. An email will be sent to you to create a new password.
Do I need the gift box number to make a reservation with a gift box?
To book with your gift box at MAISON PROUST, have its number ready. This number is required to validate your reservation and enjoy your wellness or gourmet experience at our establishment MAISON PROUST.
Can I use my gift box on the weekend?
The use of your gift box at MAISON PROUST during the weekend depends on the establishment's availability. To fully enjoy your experience, we recommend booking your dates in advance.
Can I use my gift box on holidays?
The use of your gift box at MAISON PROUST may be subject to specific conditions on holidays. To fully enjoy your experience, we recommend checking availability and any possible restrictions directly with our establishment MAISON PROUST.
Can I freely choose my dates with a gift box?
The reservation dates with a gift box from MAISON PROUST depend on the establishment's availability. The beneficiary can book their dates at the establishment to enjoy their wellness or gourmet experience.
Can I book online with my gift voucher?
To book with your gift box, you can choose your dates directly with the establishment MAISON PROUST.
Can I make a reservation by phone with my gift box?
Booking by phone with a gift box is possible according to the conditions of the Maison Proust establishment.
Can I make a reservation by email with my gift box?
Email reservation with a gift box is possible at MAISON PROUST. The establishment will guide you through the reservation process and inform you about availability.
Is it possible to modify my gift box to a gift box of equal or lesser value?
You can exchange your gift box for a box of equal or lesser value, according to the conditions of the establishment MAISON PROUST.
Does my gift box cover the entire service?
Your gift box covers the chosen service at MAISON PROUST, as indicated on your exchange voucher. Any additional charges or options are your responsibility, according to the conditions of the MAISON PROUST establishment.
Is my gift box personalized?
Your Maison Proust gift box is personalized with the recipient's name indicated at the time of purchase. It cannot be modified later, but you can book it directly with the MAISON PROUST establishment.
Can my gift box be used all at once?
Yes, your Maison Proust gift box can be used all at once. You can fully enjoy the experience offered, whether it's for a gourmet moment, a night in a Deluxe room, or a signature massage, at our Maison Proust establishment.
Is my gift box valid in multiple establishments of a group?
Your Maison Proust gift box is valid for an exclusive experience at our Parisian establishment, located in the heart of the Marais. You can thus fully enjoy our refined universe inspired by the Belle Époque, in our 5-star hotel and spa La Mer.
Is my gift box valid in only one establishment?
Your gift box is valid for an exclusive experience at MAISON PROUST, a 5-star hotel located in the heart of the Marais district in Paris. You will thus be able to fully enjoy the refined atmosphere of the Belle Époque and the high-end services offered by our establishment MAISON PROUST.
Is an upgrade possible with an additional fee using my gift box?
Upgrading your room is possible depending on availability and for an additional charge. MAISON PROUST offers a refined Belle Époque experience, with Deluxe rooms inviting you to travel and enjoy modern comforts, in a typically Parisian setting from the late 19th century.
Can someone else use my gift box?
The Maison Proust gift box is personalized and reserved for its recipient. It can only be used by the person designated at the time of purchase, at our establishment MAISON PROUST.
Can an additional payment be requested on-site when using the gift box?
An additional payment may be requested when using your MAISON PROUST gift box, depending on availability and the chosen services. The terms are specified in the general conditions of your MAISON PROUST gift box.
Is an ID required upon arrival when using a gift box?
Upon your arrival at Maison Proust, you may be asked to present an ID to validate your stay or service. This is a common procedure at our Maison Proust establishment.
Do you accept pets?
The presence of pets at MAISON PROUST depends on the establishment's conditions. This information is specified at the time of booking.
How do I proceed with reserving my gift voucher?
To reserve your Maison Proust gift voucher, log in to your account and follow the instructions on our website. You can then choose your stay or service dates according to the availability of our establishment, MAISON PROUST.
Do I need to create a customer account to purchase a gift box?
It is not necessary to create a customer account to purchase a Maison Proust gift set. You can place an order as a guest, choosing the gift set of your choice from our exclusive offers.
Is my gift card divisible? Can I use it multiple times?
Using your gift certificate in multiple transactions is possible depending on the availability at the MAISON PROUST establishment.
What are the check-in and check-out times?
The check-in and check-out times at MAISON PROUST are usually set at 3 PM for check-in and 12 PM for check-out. This information is provided when booking your stay.
What services are included in a gift certificate?
The services included in a Maison Proust gift voucher depend on the chosen box set. You can enjoy moments of well-being, stays in Deluxe rooms, or gourmet meals, depending on the offer selected in our establishment, MAISON PROUST.
What is the difference between a gift box and a free amount voucher?
A MAISON PROUST gift box offers predefined experiences such as an overnight stay or a massage, while an open amount voucher allows you to pay for a service of your choice, such as a meal in our restaurant or a La Mer spa treatment.
Are the terms of use clearly stated?
The terms and conditions of our gift boxes are available on our website. You can consult them directly to find out the details and usage terms, at our establishment MAISON PROUST.
How do I use a gift box during booking?
To use your Maison Proust gift box, simply mention your unique code during the booking. The booking can be made directly online or by phone, depending on availability and the conditions specified at the time of purchase.
Can the gift box be transferred to a third party?
The MAISON PROUST gift box can be given to a third party. Simply indicate this during the order or modify the beneficiary directly on your account.
Can the validity of a gift box be extended or renewed?
The extension or renewal of the validity of a Maison Proust gift box is possible according to the conditions specified at the time of purchase, in our establishment MAISON PROUST.
What should I do if I lose or do not receive the gift box?
In case of loss or non-receipt of your gift box, a duplicate or a digital box will be sent to you according to the terms of purchase, at our establishment MAISON PROUST.
What is the validity period of a gift box?
The MAISON PROUST gift boxes are valid for 1 year from their purchase date, thus offering flexibility to plan a stay or a wellness experience at our MAISON PROUST establishment.
Are children allowed?
MAISON PROUST, a 5-star hotel located in the heart of the Marais, welcomes children in its Deluxe rooms and common areas, for a family experience in a refined Belle Époque setting. However, the services of La Mer spa are reserved for adults, to ensure an atmosphere of absolute tranquility. Enjoy a family stay at our MAISON PROUST establishment.
What happens if the recipient does not use the entire value of the gift card or exceeds it?
If the recipient of the gift box does not spend the entire value, the remaining balance cannot be used. In case of exceeding the value, an additional payment will be required according to the conditions of the establishment MAISON PROUST.
Is the spa access private?
The privatization of the Water Salon is possible for an exclusive experience at the MAISON PROUST spa. This salon, inspired by the splendor of the Orient and the imaginary travels dear to the Belle Époque, offers a moment of absolute serenity with a pool, hammam, and preserved silence. Enjoy this privileged moment for two or for yourself at our MAISON PROUST establishment.
What types of gift boxes do you offer?
We offer gift boxes for stays in Deluxe rooms, gourmet moments, signature massages, and wellness rituals at our establishment MAISON PROUST.